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Mobile Help

Mobile guides and videos explain how to use the XSite Mobile app to manage your store on the go. You’ll learn how to log in, approve pending items, update prices, and check reports right from your phone or tablet. These easy tutorials help you stay connected and in control, even when you’re away from your back office.

Where can I buy a mobile device?

We have chosen a list of mobile devices that work well for inventory counts and ordering. These devices are reliable, easy to use, and fully compatible with our system. Below, you will see our recommended devices and information on where you can buy them.

How do I set up the EY017 Scanner to work with XSite Mobile?
EY-017P Disable Check Digit

The EY017 Scanner works with XSite Mobile to make counting inventory and placing orders faster. Follow these steps to set it up so it pairs correctly with your mobile device and starts scanning into XSite.

Step-by-Step Instructions
  1. Make sure the scanner is not already connected to another device.
  2. Find the EY017 User Manual. You’ll need the QR codes found inside to configure your scanner.
  3. Go to Page 19 of the digital manual (or Page 27 in the printed version).
  4. Scan the QR code labeled “Hide Back 1 bits.” This configures the scanner for use with XSite Mobile.
  5. If you scan the wrong code, reset the scanner by scanning “Reset Configuration to Defaults” (found on Page 6 of the manual).
  6. Turn on the scanner. It will enter pairing mode, and the blue light will flash quickly.
  7. On your mobile device, go to Bluetooth settings and tap “EY-017” from the list.
  8. When you hear a beep and the blue light stays on, pairing is complete.
  9. Open XSite Mobile (app or website).
  10. Tap into a text field (like UPC entry) and scan an item. The UPC will be entered automatically.
  11. To bring back your mobile keyboard, double-click one of the scanner buttons.
How do I file a purchase order on XSite Mobile?

Filing a purchase order in XSite Mobile lets you quickly add items and quantities using your phone or scanner. This guide walks you through how to create the order in the app and finish it later on your desktop.

VIDEO TUTORIAL

Step-by-Step Instructions
  1. Log into XSite Mobile on your mobile device.
  2. On the home screen, tap the Purchasing button.
  3. At the top left, choose a supplier from the drop-down menu.
  4. Tap the + button to start adding items.
  5. Add items by scanning a barcode or manually entering the UPC.
  6. Enter the quantity you’re ordering for each item.
  7. (Optional) Tap any item to view details like sales history or current quantity on hand (QOH).
  8. Your order will save as a draft.
  9. To finish, log into XSite on your desktop.
  10. Go to Inventory > Purchase Order and find your draft.
  11. Review and adjust the order as needed.
  12. When ready, select Receive to complete the purchase order.
How to set up mobile scanners to work with Bulloch POS

When using Bulloch POS, the system does not accept the full UPC barcode. It requires the last digit of the code (called the “check digit”) to be removed. If the scanner sends the full code, Bulloch may not recognize the item correctly or may show an error. To prevent this, the mobile scanner must be set up to automatically drop the last digit before sending the code to Bulloch.

To do this, you can either use the user manual that came with your mobile scanner, or simply print the screenshots attached to this guide and scan the correct QR code directly from the printed page.

Model EY-013 (Model EY-013 QR Codes)
  1. Open the user manual that came with your scanner
  2. Go to page 22
  3. Scan the QR code labeled “Hide back character”
Model EY-034 (Model EY-034 QR Codes)
  1. Open the user manual that came with your scanner
  2. Go to page 28 and scan “Disable Transmit UPC-A Check Digit”
  3. Then go to page 29 and scan “Disable Transmit UPC-E Check Digit”
  4. This will remove the last number (check digit) from both UPC-A and UPC-E barcodes
Model EY-017 (Model EY-017 QR Codes)
  1. Open the user manual that came with your scanner
  2. Go to page 22 and scan “Disable Transmit UPC-E0 Check Digit”
  3. Then go to page 24 and scan “Disable Transmit UPC-A Check Digit”
  4. This will remove the last number (check digit) from both UPC-E and UPC-A barcodes
How do I complete a count on XSite mobile?

XSite Mobile lets you count inventory right from your mobile device. All you need is a Bluetooth scanner and your XSite login. This guide walks you through scanning items, saving your count, and reviewing it on the desktop before posting.

VIDEO TUTORIAL

Step-by-Step Instructions
  1. Make sure your Bluetooth scanner is paired with your mobile device.
  2. On your device’s web browser, go to xsitemobile.com.
  3. Log in using the same username and password you use for the desktop version of XSite.
  4. From the home screen, tap the ‘Count’ button.
  5. Tap the ‘+’ at the top of the screen to start a new count.
  6. Select the location where you’re counting (e.g., Back Office, Storage, Floor).
    • Note: Scanning the same item more than once in the same location will not increase the count. Scanning it in different locations will add to the overall total.
  7. Use your scanner to scan items, or manually enter their UPC.
  8. For each item, enter the quantity you counted.
  9. When you’re done, tap ‘Save’ to store your count batch.
  10. Log in to XSite on a computer to review your count before posting it.
    • Important: Posting is final—make sure everything looks right before posting your count.